Takes away the worry that nobody will pick up when something goes wrong overnight.
trustDo I need to ring anyone to close my account?+
Closure runs from your own account settings, or from a chat message if you cannot log in. Once a member of the team confirms it in writing, the account stops accepting deposits right away. You can reopen it later only by contacting support directly.
trustDo I need a lawyer to get my data copied or deleted?+
Send the request from your registered address to
[email protected] and the privacy team gathers your records. Expect a reply once identity checks clear, usually within a couple of days. Use the same mailbox if you want everything erased where the license still allows it.
trustWhy does support answer in German and Finnish as well?+
Four languages are staffed at all hours, so you can write in English, German, Finnish or Norwegian and be understood. Replies come back in whichever of those you used. New Zealand players usually stick to English and lose nothing by it.
trustWhere do I turn if the first reply does not solve it?+
Escalate in writing to
[email protected] and set out what happened plus the outcome you want. Our team reviews the whole thread and answers with a decision. Only if that decision leaves you unsatisfied do you take the matter to the Gaming Control Board Curaçao.
trustWhere is support when I need it at 3 am on a Sunday?+
Desks are staffed around the clock, every day of the week, on New Zealand time. A chat on a Sunday at three in the morning reaches the same team as a Tuesday afternoon. Nothing quietens down after midnight.
trustCan I be identified without handing over my password?+
Give the email address you registered with and the last four digits of the card or wallet you paid from. Never share your password, because the team has no reason to ask for it and never will. A short description of the issue helps them open the right file.